Warranty Protection Plan – Terms & Conditions

DEFINITIONS

We, Us, Administrator:

We Repair UK Ltd, 18 Sychem Place, Five Oak Green, Tonbridge, England, TN12 6TR — the provider of your home appliance and/or home emergency warranty protection agreement.

You, Your:

The named agreement holder listed in your confirmation document.

Agreement:

The written warranty protection agreement issued to you upon plan registration. It outlines your entitlements, limits, and claim terms.

Agreement Period:

The duration of your warranty protection agreement as shown in your confirmation document.

Claim Limit:

The maximum annual value of claims allowed under your agreement (e.g. £2,000).

WHAT YOUR WARRANTY INCLUDES

• This agreement allows you to request repair or replacement assistance for listed appliances or home emergency issues, up to your annual claim limit.

• Claims are reviewed under the terms of this warranty agreement. If approved, we’ll arrange for repair, support, or replacement as appropriate.

• You may contact us by phone or email to make a claim or request help.

• In the event we believe a fault existed prior to the agreement starting, a refundable £80 assessment fee may apply. If the issue is deemed valid under the warranty, this is refunded.

WHAT YOUR WARRANTY DOES NOT COVER

Claims will not be approved if:

– The item is still under manufacturer’s warranty

– The fault existed before your agreement began

– The appliance has been modified or used commercially

– The issue relates to wear and tear, misuse, incorrect installation, or cosmetic damage

– The problem results from power supply, external damage, theft, or fire

– Replacement items include fuses, batteries, filters, or cosmetic components

– The issue is related to rust or corrosion

We will also not approve:

– Claims for work required outside standard hours (Mon–Sun, 9:00–17:30)

– Claims outside of the UK

– Claims where no fault is found

– Personal injury, loss of income, or consequential damage

– Any appliance that wasn’t working correctly before the plan started

CLAIMING AND CANCELLATION

Claim Limits:

Each plan includes a fixed maximum annual claim limit (e.g. £2,000). Multiple claims can be made, subject to this limit.

Cancelling Your Agreement:

You may cancel within 14 days for a full refund.

No claims may be made in the first 60 days of your first agreement.

After 14 days, your agreement runs to the end of the plan period unless cancelled due to non-payment.

Renewals:

Your plan will renew automatically unless you cancel in writing before your renewal date. Payments will continue as per your selected billing cycle.

Missed Visits or Access:

If a claim is approved and access is not provided at the agreed time, a £40 non-refundable fee will be applied.

DATA & COMPLAINTS

We comply with the UK GDPR (Data Protection Act 2018). We may share your data with subcontractors to manage your plan but never for marketing without consent.

To access or correct your data, contact:

Compliance Manager, 18 Sychem Place, Five Oak Green, Tonbridge, TN12 6TR.

Complaints:

Email or write to: Customer Service Manager, same address.

We aim to respond within 5 working days.

FAIR USAGE POLICY

Your plan is for domestic, individual use only. Not valid for:

– Commercial or business appliances

– Excessive or suspicious claim activity

– Sharing agreement benefits with others

If your usage is outside reasonable expectations, we reserve the right to cancel or restrict the agreement.

GOVERNING LAW

This warranty protection agreement is governed by the laws of England, Scotland, and Wales.

ALTERNATIVE DISPUTE RESOLUTION (ADR)

If a complaint remains unresolved, you can contact ADR Group (www.consumer-dispute.co.uk). We are willing to submit to their process.